Want to understand what customers, and your frontline teams, are saying about your products and/or latest promotions? Why do some frontline team members get better results that others? How do you understand the performance of your frontline team members, without investing in every interaction? How do you work out where to focus valuable supervisor time to coach performance and/or behaviours?
These are some of the questions our quality management & advanced analytics solutions helps our clients answer. We integrate with your existing customer contact systems to capture and analyse every interaction, and flag those that are important to your business. We do this at scale across every interaction meaning we can deliver savings without compromising the customer experience.