Predictive Digital Engagement

Altocloud is a customer journey analytics platform that analyses data linked to all kinds of customer journey behaviors

Contact Us

Proactively assist your customer through the purchasing journey

Altocloud is a customer journey analytics platform that analyses data linked to all kinds of customer journey behaviors. It can be used to observe and analyse visitors on your digital properties, such as websites or mobile applications. The platform can predict what it will take for visitors to achieve a desirable business outcome (such as a sale) and then acts to proactively offer the most appropriate and effective channel to assist them in completing their journey.

Engage your Customers

Too often visitors abandon carts, customers remain frustrated on websites, or prospects leave websites unchallenged. These scenarios lead to missed leads, lost revenue, and increased calls to the contact centre. Through its use of AI, journey analytics, and machine learning, Altocloud allows you to engage with the right customers at the right time, whether they be high-value customers or prospects who are in need of help completing a purchase transaction.

For example, if a visitor abandons their online shopping cart, Altocloud can proactively offers a chat to connect the visitor to an agent who can guide them through the purchase process. Altocloud does more than just intelligently route calls: it ensures your resources focus on the most valuable and rewarding inquiries.

Engage your Customers

Too often visitors abandon carts, customers remain frustrated on websites, or prospects leave websites unchallenged. These scenarios lead to missed leads, lost revenue, and increased calls to the contact centre. Through its use of AI, journey analytics, and machine learning, Altocloud allows you to engage with the right customers at the right time, whether they be high-value customers or prospects who are in need of help completing a purchase transaction.

For example, if a visitor abandons their online shopping cart, Altocloud can proactively offers a chat to connect the visitor to an agent who can guide them through the purchase process. Altocloud does more than just intelligently route calls: it ensures your resources focus on the most valuable and rewarding inquiries.

Empower your Team

Altocloud can also assist your agents and sales teams provide the right level of assistance to customers by:

  • Using journey analytics to match the customer to an appropriate segment. These segments identify the likely interests, shopping preferences, and buying behaviors of this customer based on the actions of similar previous customers.
  • Using the insights from this data analysis to proactively offer personalised, context aware chat to customer
  • Ensuring the customer journey is not lost in the transition between browsing and chat and that the agent or sales person has full visibility. This information enables the agent or sales team to better understand the customer’s needs, connect with them on a meaningful level, and effectively provide the needed assistance.

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support
MYOB

Get In Touch.

If you are looking for a reliable partner for your next project, contact us!

EMAIL US

Tell us how we can help with
your next project

SEND EMAIL

OUR OFFICE

Level 8, 636 St Kilda Rd, Melbourne, VIC 3004 Australia

OPEN MAPS

DROP US A LINE

Ready to Talk?
1300 885 313

CLICK TO CALL