Consulting Services

We provide both short term and ongoing engagements

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Building on our expertise to help clients improve performance and optimise operations

Built on decades of technology and operational experience across a diverse range of customers and industries.  GSN’s consulting services help our clients improve performance and optimise operations. We provide both short term and ongoing engagements.  GSN’s expertise and flexibility in delivery can provide that critical expert support when your business needs it the most.

Business Consulting

Alignment between all aspects of business is critical in creating an environment where people, process and technology can come together to deliver exceptional customer outcomes. GSN’s extensive experience helps our clients align customer experience, technology strategy, operational processes and organisational structure to achieve business goals. We can be help businesses at all stages of growth.

Business Consulting

Alignment between all aspects of business is critical in creating an environment where people, process and technology can come together to deliver exceptional customer outcomes. GSN’s extensive experience helps our clients align customer experience, technology strategy, operational processes and organisational structure to achieve business goals. We can be help businesses at all stages of growth.

Operational Improvement

GSN deeply understand the ways to operationally optimise the benefits that new technology can deliver. With a mature library of comprehensive best practices covering all areas of Contact Centre operations, including customer experience design, operations, workforce optimisation, employee engagement and business intelligence GSN’s expertise can support your business to improve operations.

Technology Consulting

GSN’s technology consulting capabilities span the range of customer engagement technologies. From solving specific technical challenges to providing technology health checks through to comprehensive architecture reviews GSN brings decades of technical experience to help your organisation focus on the right technology outcomes.

Technology Consulting

GSN’s technology consulting capabilities span the range of customer engagement technologies. From solving specific technical challenges to providing technology health checks through to comprehensive architecture reviews GSN brings decades of technical experience to help your organisation focus on the right technology outcomes.

…allows us to quantify at a large scale how customers are feeling about the service we deliver, which we use to improve our products, our contact centre and how we do business with our customers

Alex Hnarakis, Head of Service Optimisation & Premium Support
MYOB

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